Customer Service Policy

Policy Statement:

Customer Service is an integral part of Brooklyn Public Library's service to Brooklyn's diverse population. 

Regulation:

During interactions with library staff, customers can expect to:

• Be acknowledged appropriately
• Be treated courteously and respectfully
• Be valued for their input
• Receive the same high standard of service regardless of age, race, ethnicity, religion, gender, physical limitations, or any other criteria
• Receive prompt and timely service
• Receive knowledgeable service and professionalism from all staff
• Have open access to traditional and innovative resources and instruction in their use
• Have their privacy and confidentiality respected, and
• Have responsive, community-oriented service

The library endorses high standards of customer service and supports it through a plan of employee trainings, leadership development and opportunities for customer input.

Approved by Board of Trustees: June 21, 2005